Got a question?
We're here to help you make every cake a showstopper! If you can't find the answer you're looking for in our Frequently Asked Questions below, please don't hesitate to contact us at 085 204 4418.
What products do you offer at The Cake Station?
We specialise in custom-made toppers and charms, personalised cake decor that's perfect for events, celebrations and special occasions.
Are all your items handmade?
Yes, all our items are lovingly handmade to order, ensuring a unique and personal touch in every product.
Will my item look exactly like the pictures?
All our products are handmade to order, making each item unique and created especially for you. While we strive to replicate the designs as closely as possible, there may be slight variations due to the handcrafted nature of our work.
Colour of card may vary due to sourcing our materials. These small differences are part of what makes your item special and one of a kind. If you have specific concerns or preferences, feel free to contact us before placing your order and we'll do our best to accomodate your needs.
How do I place an order?
Text or call me at 0852044418 or you can send me a DM through my Instagram page thecakestation_x .
Can I make changes to my order after placing it?
Please contact us as soon as possible if you need to make changes. Changes can only be made before production begins.
How long will it take to make my order?
Production time is typically 10 working days (approximately 2 weeks) before dispatch.
What are your delivery options?
We use An Post for orders within the Republic of Ireland. We currently do not deliver outside of ROI. Delivery options: Standard €3.95 or tracking €10.
Do you offer tracked delivery?
Yes, we do and we especially recommend tracked delivery during busy seasons like communion season and Christmas. Deliveries requested as standard postal delivery are posted at the customers risk during peak seasons.
Do you accept returns?
Since all items are personalised we do not accept returns. However, if there is an issue with your order please contact us and we'll do our best to resolve it.
What should I do if my order arrives damaged?
If your order arrives damaged, please get in touch with us immediately and we will work with you to find a solution.
Can you create designs for specific events?
Absolutely! We can design banners and decor for weddings, birthdays, baby showers, anniversaries and more. Let us know your theme and we'll make it special.
How can I contact you?
You can reach us by text or call 0852044418. Alternatively DM us through our Instagram page.
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